1. Personal Information
•Contact Information: When you submit contact forms or engage with our chat service, we collect your name, email address, phone number (optional), company name, and any messages you provide.
•Authentication Data: For customer accounts, we use email verification with business email addresses. We collect your email address, name, company, and role. Email verification codes (6-digit OTP) are SHA-256 hashed and expire after 10 minutes. We do not accept free email providers (Gmail, Yahoo, Hotmail, etc.) for customer accounts. For employee accounts, we collect email addresses and securely hashed passwords using bcrypt.
2. Automatically Collected Information
•Google Analytics: We use Google Analytics 4 to collect information about your visit, including pages viewed, time spent on pages, device information, browser type, operating system, and referring websites.
•Session Data: We store session identifiers, IP addresses, and user agent information for security and functionality purposes.
•Local Storage: We use browser local storage to maintain your authentication session for up to 7 days, improving your user experience by keeping you logged in between visits.
3. Communication Data
Chat conversations, contact form submissions, and email communications are stored in our SQLite database and sent to our team via Hostinger SMTP, our email service provider. These communications include timestamps, content, and any metadata associated with your inquiries. Email verification codes (6-digit OTP) are sent via Hostinger SMTP and expire after 10 minutes.