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E- COMMERCE TERMS & CONDITIONS

 

  1. All Stock is subject to availability. We have made every effort to display as accurately as possible the range and colour of our products that  appear on our site.
  2. Unless otherwise stated all prices quoted are exclusive of freight delivery costs insurance and other charges in relation to the transfer of the products from the premises of Etale to the location designated by the customer all of which charges shall be payable by the customer .
  3. Unless otherwise agreed in writing , Etale reserves the right to vary all prices without notification.
  4. Etale will make every endeavour to complete delivery within the period stated. Etale can accept no liability for delay in delivery or non-delivery.
  5. Claims for goods sent by freight carriers are to be made against the carrier.The customer is responsible for the immediate examination of the goods upon delivery and any deficiency or damage thereof must be reported to Etale within five (5) days otherwise no such damage or deficiency shall be considered.
  6. Product wrongly ordered by the customer and accepted for credit return by Etale shall be subject to a 5%restocking fee , and customer required to cover freight return charges.
  7. Title to and property in all goods supplied by Etale is retained by Etale until such time as the purchaser has paid in full all debts outstanding by the purchaser to Etale.
  8. In the event of default payment, all administration,legal and bank fees arising as a result of failure to pay by the due date together with interest on the amount outstanding at the rate of 1.5% per month calculated from invoice date.
  9. Etale are an Australian based company (ABN 44 010 765 359  ) and as such all prices are displayed in Australian Dollars.

CANCELLATION OF ORDERS

A cancellation of your order can only be honoured if the cancellation takes place within 24 hours of the ordered being placed.  Requests for cancellations outside of this time frame will be processed however, will incur a cancellation fee which will be calculated at our discretion.

SHIPPING AND FREIGHT

Once goods are dispatched and leave the warehouse they are then the responsibility and under the ownership of the payee. and are not the responsiblity of Etale.

Inflammation of freight charges and goods can occur at any time with no pre warning.

PRIVACY POLICY

We are committed to protecting your privacy.

The type of information which we collect about you will depend on how you use the facilities offered on the website and which products or services you use.

If you visit the website to browse or download information, the web server will record the date and time of your visit to our site, the pages viewed and the information downloaded.

We will only use this information for statistical and for website development purposes.

Any information that you enter on to an online application form (e.g contact details) will only be collected by us if you submit your online application.

We will not use or disclose any information collected about you other than for the purpose for which you have given it to us.

We will not use,sell or disclose your information for any other purpose without your consent unless required or authorised by law.

While we strive to protect your personal information, we cannot ensure the security of any information that you transmit to us over the internet and you do so at your own risk. However,once we receive your transmission , we take reasonable steps to ensure that your information is secure on our systems.

Except  this agreement,all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise relating in any way to the product are excluded .To the extent permitted by law ,Etale is hereby excused from all liability or any form of loss or damages whether incidental, special,general or otherwise arising out of any breech by or fault on the part of Etale under or in connection with the supply of the product any defect or alleged defect in the product or any negligent act or omission breach of contract.

METHODS OF PAYMENT

Etale will accept the following methods of payment

  • Visa
  • MasterCard
  • Direct Deposit - For Direct Deposit orders, Etale will not dispatch your order until payment has been received.

RETURNS

a. Where Etale.com.au approves the Return Authority (RA) request, a restocking fee of $30 or 30% (whichever is the greater) will apply at the discretion of Etale.com.au Australia based on circumstances surrounding the return of the product. All returns accepted for credit must be in the original packaging and unopened or credit will be denied.
b. The Client must notify Etale.com.au via store.Etale.com.augroup.com.au , of any Products it wishes to return within 7 days from the date of the invoice relating to those Products. Custom spare parts (special orders, non-stockable or non returnable items) are to be paid for upfront and are non-returnable and non refundable, this can be at the Etale.com.au Australia managers discretion.
c. Returns will be subject to Etale.com.au‘s returns policy as advised to the Client and amended by Etale.com.au from time to time.
d. Each claim for the return of Products by the Client will be dealt with in accordance with the Returns Policy. Any substitute Products to be shipped to the Client in accordance with the Returns Policy will be sent by Etale.com.au to the Client by ordinary freight pre-paid. If the Client requests that the Products be sent by means other than ordinary freight, the extra cost of such accelerated or special freight must be paid by the Client.
e. Etale.com.au will not be liable for any damage or defects in the Products that have been caused by the improper storage, warehousing or transport, or by any neglect, abuse or improper use, installation, maintenance or unauthorised repair.
f. The provisions of this clause 8 do not extend to any Products which have been added to, modified, varied or changed by any person or party other than Etale.com.au.

SECURITY

Our site includes 128bit Secure socket layer (SSL) encryption and no credit card details are stored within our site.